Refund policy

Returns & Refunds

We want you to be happy with your Golden Girl Find. Because our products may be fulfilled by different suppliers, return eligibility can vary by item.

Please contact us via the chat on our store before returning an item. Include your order number and a brief description of the issue. Please do not send a return until you receive return instructions from us.

Personalized items: Custom and personalized products, including our custom pet-photo pillows, cannot be returned or refunded for a change of mind or because of the photo or customization selected once production has begun.

Damaged, defective or incorrect items: If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible. Include your order number and clear photos of the item and packaging when applicable. We’ll review the issue and work with you on an appropriate resolution.

Other returns: For non-personalized products, contact us first so we can confirm return eligibility and provide the correct return instructions. Return shipping costs and any applicable supplier conditions will be provided before a return is authorized.

Approved refunds will be issued to the original payment method. Your bank or card issuer may take additional time to process the refund.

Nothing in this policy limits any rights you may have under applicable law.